Check out the blog for Xero, from Rod Drury, a great read.  Cloud accounting products vs PC based products.  I think Xero must have looked at what MYOB or other products were doing and decided to do exactly the opposite.  I was appalled MYOB’s support line has increased in cost from $35 to $50, you wait longer and finish the call more frustrated than when you rang.  Xero continue to be free for support.

http://blog.xero.com/2011/08/changing-of-the-guard-2/comment-page-1/#comment-16649